The new Consumer Goods and Services Industry Code of Conduct

consumerA new Code of Conduct for the Consumer Goods and Services (CGS) industry has been released. The code applies to all participants in the Consumer Goods and Services industry (CGS), unless:

  1. They are regulated elsewhere by other public regulation or in terms of a similar industry code which is prescribed by the Consumer Protection Act 2008 (CPA)”; or
  1. The complaint which was raised by a consumer falls within the jurisdiction of an Ombud or within the jurisdiction of an Ombud who is accredited under section 82 (6) of the CPA”.

The Code, published under the Consumer Protection Act 68 of 2008 has been established in order to guide the CGS industry. The Code provided guidance on the minimum standards of conduct which is expected when engaging with consumers and to assist in resolving disputes which may arise between consumers and the CGS industry under the CPA Act.


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